Sunnyside Guest House Southport Frequently Asked Questions

 

Please find attached a selection of frequently asked questions that we receive on a regular basis about The Sunnyside Hotel in Southport. These have been subdivided into generic topics such as,"What is your cancellation policy?" or,"How do I make a payment?"

Therefore, if you have a question pertaining to a given topic please select the most appropriate heading from the list below.

If after reading through your selected topic you still require further clarification please call us on Southport 01704 536521 or please send an email to info@sunnysidesouthport.co.uk and we will endeavour to answer your query as soon as possible.

Making a booking

  • How do I book a room at the Sunnyside Hotel Southport?
  • Do I need to send a deposit in order to secure my stay at the bed and breakfast?
  • Are family rooms available at the Bed and Breakfast?
  • What if I need to change the dates of stay at the Bed and Breakfast?

·        What is your cancellations policy?

·        How can I make payment?

·        Are discounts given for group bookings?

Bed and Breakfast Basics

Breakfast

Children and Pets

Details

Miscellaneous

Making a booking

  • How do I book a room at the Sunnyside Hotel Southport?

Bookings can be made by calling the reception or by sending us an e-mail both of which can be found on the Contact Us page of the website.

  • Do I need to send a deposit in order to secure my stay at the bed and breakfast?

A Yes please send a deposit for the first nights stay or 30% of total cost of the reservation which ever is greater to:

Sunnyside Hotel                                                                                              47 Bath Street                                                                                        Southport                                                                                            Merseyside                                                                                              PR9 0DP

Please phone the Hotel on Southport 01704 536521 to make a reservation.

  • Are family rooms available at the Bed and Breakfast?

Family rooms are available which sleep three people.

  • What if I need to change the dates of stay at the Bed and Breakfast?

Please phone the reception on the telephone number found on the contact us page. For more information please see the terms and conditions of stay.

·      What is your cancellations policy?

We are able to accept cancellations for bookings up to 28 days in advance of your arrival date.

If a cancellation request is received less than 28 days before your arrival date, we regret it is necessary to charge you one night's accommodation or 50% of the total stay, which ever is greater.

·        How can I make payment?

Payment can be made by cheque, postal order or by cash. If sending payment by post it is advised that payment is sent by either cheque or postal order.

·        Are discounts given for group bookings?

A discount will be given for bookings at the hotel if 5 or more rooms are booked.

Bed and Breakfast Basics

At the most basic level, a bed and breakfast is place often found in a renovated home, mansion or small hotel to spend the night and enjoy a full breakfast (included in the price of the room) in the morning.

Typically, staying at a bed and breakfast offers a more personal experience than staying at a hotel.

All of our double and twin rooms offer on suite facilities. For the single rooms there is shower room which is shared between two guests.    

WIFI is available at the Bed and Breakfast. If you would like to connect to our WIFI please ask for the network key upon arrival.

Breakfast

  • Is breakfast included in the price of stay?

A breakfast is provided to all guests of the Bed and Breakfast weather it be a cooked or continental breakfast.

Breakfast is served between 8:30 and 10:00 in the morning.

We will always try our best to accommodate everyone however if it is not possible to do so a continental breakfast will be offered.

A full English breakfast is offered between 8:30 and 10:00 however a wide rage of serials and toast will be offered if you are unable to eat at these times.

If fair notice is provided prior to your stay at the Bed and Breakfast these requirements can be met.

In most cases food can not be consumed in rooms. The dining room is kept open at all times. If a special request is made it may be possible to eat in rooms.

Children and Pets

Children are welcome to the bed and breakfast. Southport is a tourist resort offering many attractions and facilities to cater for a wide range of children’s tastes.

Unfortunately pets are not accepted at the bed and breakfast.

We don’t have any pets at our bed and breakfast for health and safety reasons as guest can be allergic to certain pets.

Details

  • What time can we check in to the bed and breakfast at?

First check in is at 2:00 pm.

Where possible we will try to fit you in and let you in your room if you require an early check in. If this is not possible bags can be left in a secure room until check in is possible.

If you are going to arrive late please inform the bed and breakfast reception prior to setting off.

For more information on the cancellations policy please see the tearms and conditions.

Unfortunately a card machine is currently not in place at the bed and breakfast.

In order to make a reservation at the bed and breakfast the minimum stay is one night.

Miscellaneous

Smoking is not allowed in the bed and breakfast.

  • Do you offer rooms for disabled people?

We have a room on the ground floor which may be suitable for disabled people. We plan to make further provisions in the future to offer full disabled equipment.

  • Do you have any strange rules and are there any curfews?

There are no curfews. Each guest will have a key for the front door and their room however we do not have a night watch person so if you don't have a key for the building after 10pm you can't get in.

One of the main rules when staying at the Bed and Breakfast is that you maintain respect for the premises, other guests and staff.